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current Can:Do 4Kids clients and those wishing to receive further/additional services from the
How will you assure that children and families have information regarding the choice of services
available to them for their child’s communication needs?
Can:Do 4Kids currently provide a range of therapies encompassing a variety of communication
options for children accessing our services. We do not believe that one model will fit all children’s
abilities and needs, and we always have conversations with our families about the range of options
within our services, as well as services available to them from other providers. Given the NDIS
model of choice and control we do not believe that families will have any less information regarding
available services than they do currently.
Do you have the appropriately skilled staff to undertake this?
Yes the Can:Do Group employ a total of 9 fully qualified audiologists. Four of these clinicians have
been working with children for 5 years or more, and two are previous Australian Hearing paediatric
audiologists with experience fitting hearing aids to children. Allison Watts recently joined us to co-
deliver this service, she has spent the last 22 years fitting hearing aids to children including infants at
How will you assess and ensure the quality of your services?
At Can:Do Group we believe the quality of our services is paramount. As such, all 9 of our
audiologists are full members of Audiology Australia with their Certificate of Clinical Practice (CCP).
For this initiative we are using NAL created paediatric assessment tools including the COSI, TEACH,
PEACH and PEACH+ and will be also undertaking several research studies that will have formal ethics
approval from the WCHN prior to commencement. In addition to this, any clients receiving services
from us (such as Early Intervention or Speech Therapy) have set goals against all of their services.
We are also the only audiology provider in South Australia with Australian Service Excellence
Standards (ASES) accreditation.
What outcomes are you hoping for?
By providing a true multidisciplinary approach whereby the audiologist fitting and maintaining the
device is a part of the service delivery team providing additional therapy and supports to the child
and family we are hoping to see improved outcomes for clients and their families. This model will
see our specialist paediatric audiologists working on the same team as speech pathologists, social
workers and other children’s allied health specialists to deliver a cohesive and comprehensive set of
We anticipate that this will lead to improved outcomes and increased quality of life for children with
hearing loss and their families, including increased social and emotional support after diagnosis,
improved parental self-efficacy, better health literacy around hearing loss, increased compliance
around aid use, decreased number of appointments, and better quality of life.
South Australian families may also get to early intervention services and support earlier than they
currently are, assisting them to understand both the hearing loss and its implications for the child
from the outset.
With regard to health services, this will provide the benefit of increased health literacy by
professionals outside of audiology around hearing, hearing loss and use of hearing aids, and our
research will lead to greater knowledge of outcomes for children with hearing impairment.
Who will you be working with on the service?
Children, their families and all Can:Do Group employees. We will also work closely with many other
organisations and referrers and will openly share outcomes and learnings when asked.
How will we ensure families do not double dip?
When a child transfers their services to us we will advise Australian Hearing (with the family’s
permission) and in our contract it stipulates that that we will only support one set of hearing aids, so
a client will not receive a new set of aids if they already are wearing aids in good working order. We
may fit an additional wireless hearing system to current aids if it is deemed appropriate and
How do I refer to you?
Clients can come directly from a medical practitioner with a referral, or can self-refer. Any previous
assessment results or available audiological information will be useful.
What does the long term vision for this service look like?
We intend to offer paediatric hearing aid fittings and support as an ongoing service to South
Australian children. Ideally, NDIS will begin funding these services when anticipated changes are
made to the current system of children’s hearing services in 2019.
We are aware that the recent parliamentary Report “Still waiting to be heard...”recommended that
children age 0-5 to remain with Australian Hearing for their audiology services, only accessing NDIS
for Early Intervention services, and after age 5 they will transition fully to NDIS and access services
from their provider of choice. We expect to be an approved provider for these services. Regardless,
we view this new service as an integral part of our future service offerings.
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